WHAT INFORMATION WE COLLECT

Information Collected About You

You may provide us with certain information in connection with a transaction or in your interactions with our websites and at our locations. We collect the following types of personal information from you:

• Your name, email, contact information, date of birth, driver's license number and expiration date and emergency contact information.
• Vehicle rental information, including the location of where the vehicle is rented, date of rental, type of rental and your preferences.
• Your credit card details, online user account details, membership/corporate ID numbers, passport information and frequent flyer or travel partner affiliations.
  
  

As a franchisee of Enterprise Holdings, Inc. and/or any of its relevant subsidiaries, Enterprise may share with us your reservation and booking information. For these transactions, we and Enterprise are independent data controllers. We also share information about you with Enterprise, as described below in the section titled “Who We Share Information With”.

WHEN RENTING

When booking or renting a vehicle, including being added as an authorized additional driver, we may collect:

• Full name
• Birth Date
• Driving license information
• ID, Passport, Residence)Iqama) or Work Card
• Country
• Nationality
• Gender
• Marital Status
• Credit Card Information
• Corporate Account memberships and ID numbers
• Emergency contact information
• Feedback on promotional offers and survey participation
• Your utilization of our websites or applications.
• Additional information essential to enhance your experience.

REGISTRATION

By registering for an account with our application and website, you agree to abide by the following terms and conditions:

• To use our application and website, you must register for an account. Please provide accurate information during the registration process.
• You are responsible for complying with all applicable laws and for maintaining the security of your account credentials.
• Our privacy policy governs the collection, storage, and use of your personal information. Please review it carefully.
• Any content you upload or create within the application remains your property, but you grant us a license to use it as necessary to provide our services.
• no engagement in activities that violate our terms, including spamming, hacking, or distributing malicious software.
• We reserve the right to terminate your account if you violate these terms or for any other reason at our discretion.

WHEN USING OUR WEBSITES AND MOBILE APPLICATIONS

With your consent, we will access location-based information or collect location markers from your mobile device or based on your IP address. We will use this information to provide you with notifications related to our locations, return information, localoffersor other information that we think will be helpful in providing you with better services. We do not use this information to specifically locate you for any reason other than to provide you the service.

MINORS’ PRIVACY

We prioritize the privacy of minors and do not knowingly collect personal information from individuals under 18 years old or the age of minority specified according to the regulations of Transport General Authority in KSA. While we discourage minors from sharing their data with us, it's not always possible for us to verify users' ages. If you believe your child has shared personal information with us and you want it removed, you can take action to unsubscribe the minor from any future AJAR\Enterprisemarketing communications and have their information deleted.

HOW WE USE INFORMATION ABOUT YOU

Ajar/Enterprise is fully committed to providing you with information about the collection and use of personally identifiable information (PII) furnished by, or collected from, visitors while using our website, mobile application, products, and services. Some of the primary purposes for collecting your PII are as follows:

• To communicate important information about your rental and provide you with great service.
• To assist us in providing better products and services: for example, to evaluate the performance of our staff, to assess the quality of products and services received and to help us improve our websites, facilities, and services.
• To protect our legal rights and manage the security of our networks and property, including to protect our websites from spam and abuse. For example, we will use CCTV to ensure the security of our premises.
• To use and share information with government and regulatory authorities when required by law, traffic regulation, or in response to legal process, obligationor request, including checking appropriate sanction lists or for maintaining public security.
• For marketing and promotional purposes to show you advertisements for products and/or services tailored to your interests on social media and other websites.
• To enroll you in our loyalty programs and send information relating to your ongoing membership of these programs.
• To enable us to use vehicle data systems, such as assisting in recovering a vehicle we reasonably believe has been stolen or abandoned.
• To enable us to use telematics (e.g., for the purposes of tracking mileage, odometer, fuel information, vehicle diagnostic and performance information, issue certain commands to the vehicle to facilitate or expedite your rental, location information in the event of theft and to alert us if the telematics systems has been removed or tampered with).
• To send one-time-use security tokens via text

RETENTION OF YOUR PERSONAL INFORMATION

We retain your personal information for as long as we need to fulfill our business purposes, as set out below:

• Marketing purposes: We keep data linked to cookies and other online identifiers. We keep other marketing information, such as email subscription and loyalty enrolment data after your last interaction with us.
• Disputes & law enforcement: Data will be retained in certain files fora period of timein order to properly resolve disputes or to troubleshoot problems. In addition, some types of information may be stored indefinitely on "back up" systems or within log files due to technical constraints or financial or legal requirements.
  
  The customer can request deletion of his personal data at any time. Personal data is securely deleted to protect customer privacy.

MARKETING AND COMMUNICATION PREFERENCES

At AJAR\Enterprise, we prioritize transparency and respect for your privacy. By providing your contact information, you grant us consent to communicate with you about special offers, events, enhancements, and other relevant information that may enhance your experience with us. We understand the importance of choice, and you have the right to decline any or all communications at any time.
In certain instances, consent may be assumed based on the nature of the requested service or transaction, in cases where we gather personally identifiable information provided by you, your consent is implied.
In specific cases involving sensitive information, we will expressly request your consent in alignment with relevant data privacy regulations.

LINKS TO OTHER WEBSITES AND PLATFORMS

For your convenience and information, AJAR\Enterpriseoffers links to other websites and social media features. However, AJAR\Enterpriseis not responsible for the content on any independent website, including, but not limited to, advertising claims or marketing practices. While we take steps to protect your information on our site, we cannot control the privacy policies of third-party websites. This includes social media platforms and others.

Keep in mind that these websites may have different privacy practices and security measures. We do not accept responsibility for these practices and recommend reviewing the privacy statements of linked websites to understand how they handle information.

ACCURACY AND PRIVACY

At AJAR\Enterprise, we prioritize transparency. Please note that certain elements on our website and application, including pictures, employee names, and other details, may be fictional or anonymized for privacy. We take privacy seriously, handling personal information in line with our Privacy Policy. We accept no responsibility for the accuracy of statements or information presented.

CHANGES TO THIS PRIVACY POLICY

As necessary, we will update this Privacy Policy to reflect changes in our privacy practices. We encourage you to periodically review this site for the latest information on our privacy practices.

CONTACT US

For any inquiries or concerns regarding this Privacy Policy, please feel free to reach out to us at info@enterprise.com.sa