Data Privacy Policy

Introduction

This Data Privacy Notice belongs to Aljomaih Auto Rental Company, locally known as Ajar, a subsidiary of Aljomaih Holding Company. Established in 2015, Ajar provides modern, integrated mobility solutions tailored to meet the needs of individuals and businesses across the Kingdom of Saudi Arabia. We combine international standards with local expertise to offer reliable, customer-focused services.

This notice is a commitment to protecting personal data in accordance with the Personal Data Protection Law of Saudi Arabia (Royal Decree M/19 dated 09/02/1443H) and other related data protection regulations. It explains our practices for collecting, using, and protecting personal data.

Purpose of Data Collection and Processing

The company is committed to explaining how we collect and use personally identifiable information from users of our website or app. We pledge not to request any information unless it is essential, or used as per Article 10 of the Personal Data Protection Law. Personal data may be added to local or global databases and processed or shared with employees or service providers in Saudi Arabia or globally for the following purposes listed in this privacy notice:

• To develop and improve our products and services
  To develop and improve our products and services, enhance your customer experience, evaluate employee performance, and assess the quality of services.
• To share data with governmental or regulatory authorities
  To share data with governmental or regulatory authorities as required by law, for security, or to fulfill legal or judicial requirements.
• For marketing and advertising
  For marketing and advertising, including showing you customized ads on social media and websites.
• To communicate important information
  To communicate important information regarding your rental, and to respond to your inquiries or complaints.
• To protect our legal rights
  To protect our legal rights and manage the security of our networks and properties. For example, using CCTV for safety.
• To enroll you in loyalty programs
  To enroll you in loyalty programs and share updates about your membership.
• To use tracking data
  To use tracking data (e.g., mileage, speedometer, fuel, vehicle diagnostics, issuing commands to the vehicle to support your rental, location tracking in case of theft, and tampering alerts).
• Consent for communication
  By providing your contact details, you give consent for us to contact you regarding offers, events, and updates. You have the right to opt-out at any time.
• Implied consent
  In certain situations, consent may be implied based on the service provided. In other cases involving sensitive data, we will request explicit consent.
• Data sharing with partners
  We may share contract data with local and international partners for billing and financial claims, as per legal agreements and only for purposes you consented to.
• Third-party collaboration
  We may also work with third parties to ensure service quality. Shared data will be limited to the purposes mentioned here.

Types of Data Collected

We collect the following main categories of personal data:

• Booking and rental data
  Data required to book or rent a car, including authorized additional drivers (e.g., name, DOB, driving license, ID, passport, residency, country, nationality, gender, marital status).
• Communication data
  Data exchanged during communication (e.g., customer support requests, emergency contacts).
• Membership details
  Company membership details and ID numbers.
• Payment information
  Credit card info for payment processing.
• Operational data
  Data to improve operational services and resolve complaints (e.g., location, feedback, app usage, survey responses).
• Additional experience data
  Additional data to enhance your experience.
• Rental details
  Rental details: location, date, type, and preferences.
• Account data
  Online account data, loyalty numbers, passport info, airline/travel partners.

Data Sharing and Disclosure

We take data protection seriously and use appropriate organizational and technical security measures. However, we are not responsible for the accuracy of the information provided.

We always maintain the privacy and confidentiality of personal data. It will only be disclosed when necessary for public interest, security, law enforcement, or legal requirements. We will not use your data for commercial purposes or share it with third parties without your consent, except with:

• Aljomaih Auto Rental and licensed partners under legal agreements.
• Service providers acting on our behalf without independent rights to use the data.
• Third parties for research and development (e.g., universities improving road safety).
• Enterprise Holdings (our franchisor) or its affiliates, following their privacy standards.

We do not sell, rent, or physically transfer your data to unrelated third parties.

Consent and Consequences of Non-Sharing

If data is required by law or contract and you refuse to provide it, we may not be able to offer certain services. You have the right to decline data use, but it may limit access to our services or prevent us from fulfilling legal obligations.

If you have questions, contact us at: support@ajarglobal.com

Customer Rights in Data Privacy Management

As per Article 4 of the Personal Data Protection Law, you have the right to:

• Correct or delete data
  Contact us if your information is outdated, inaccurate, or incomplete.
• Withdraw consent at any time
  If processing is based on consent, you may withdraw it anytime.
• Refuse or revoke consent
  You can manage data sharing preferences via our app: https://onelink.to/7vvmea

Linked Sites and Other Platforms

For convenience, we link to third-party websites and social media. However, Ajar/Aljomaih Auto Rental is not responsible for the content, advertising claims, or marketing practices of these sites. Review their privacy policies to understand how they handle your data.

Scope of Data Collection

By using our services or registering on our app or website, you agree to our terms and conditions. Data is collected through:

• Booking/renting at our branches or via agents, including signing contracts.
• Emails, text messages, or calls with our customer support.
• Social media interactions with our official accounts.
• Online or in-app surveys about feedback or promotions.
• Our business partners if they are authorized to share your data.

To use our app or website, registration is required. Provide accurate information. You are responsible for your account credentials and compliance with applicable laws.

We collect and store information under our privacy policy. You retain ownership of content you upload, but grant us the right to use it to deliver services.

You must not engage in prohibited activities (e.g., spam, hacking, malware). We may terminate your account for violations.

With your consent, we may access your location (via GPS or IP) to provide relevant updates or local offers. We will not use this data for other purposes.

Accuracy and Privacy

We prioritize transparency. Some elements on our platforms (e.g., names, photos) may be fictional or generic to maintain privacy. We are not responsible for the accuracy of such elements.

Data Retention Period

We retain your personal data as long as necessary for business purposes:

• Marketing: We retain cookies, online IDs, and email subscriptions until your last interaction.
• Disputes and Legal Obligations: Some data is kept for legal purposes and technical records.

You may request data deletion at any time unless it conflicts with legal retention requirements.

Policy Updates

We may update this privacy notice when needed, e.g., due to legal changes. Updates will be shared via all our communication channels (website, apps, SMS). We recommend checking it periodically.

Contact Us

If you have any questions about this policy, contact us at:

📧 support@ajarglobal.com

📞 920000028